Q: Lou, what type of vehicles do you use for moving?
A: We run Sprinter vans. They are perfect for moving in the city. Big Boy dimensions: 7.5' tall x 5.5' wide x 13.5' long. Baby Boy dimensions: 6' tall x 5.5' wide x 13.5' long. When we are really busy, we rent a Sprinter van that is fairly similar in size.
Q: Lou, how does scheduling work?
A: We have 3 options.
First move of the day with an estimated start time of 9-10AM
Second move of the day with an estimated start time of 12-3 PM
Third move of the day with an estimated start time of 3-6 PM
The first move of the day is the only appointment we book with a set time. The other two slots are just estimates. We may arrive earlier or later depending on how long our other moves take.
Q: Lou, how do we pay?
A: You can pay with cash or credit! If you pay credit there is a 5% fee (sorry...not really)
Q: Lou, I need a COI. Can you make that happen?
A: Yes we can. (Nothing really funny or witty to say here. Its insurance. There is nothing funny about insurance.)
Q: Hey Lou-Do I have to leave a deposit?
A: Yes you do! The deposit is $60. If your move date falls between the 26th-2nd of the month, the deposit is $120. The deposit goes toward the cost of your move.
Q: Hey Lou- Cut the crap. How much does it cost?
A: Request a quote & find out. DUH
Q: Hey Lou-Do I really have to read all this stuff?
A: Yes. Read through everything so that we are all on the same page. This will help us get off on the right foot and set you up to have a good moving experience.
Q: Hey Lou - I don't have much stuff at all. The move should only take an hour can you cut me a deal?
A: Our rates are pretty solid. Every once in a while if you are super flexible on the time and date of your move, we can hook you up.
Q: Hey Lou - I have so much stuff. How big is your truck? Think we can fit it all?
A: Most of the time we can fit everything in one trip, but it really depends on how well you are packed. If you're not moving that far away from where you are now, we can always make a 2nd trip. Typically we can fit 1 person's belongings with no problem (unless you're a hoarder or if you're loaded and have some amazing apartment filled with antique vintage billion dollar wardrobes.) If you are roomies trying to cram 2 moves into 1, that can sometimes work but please let us know that in the request.
Q: Hey Lou - What happens if you break or lose one of my items?
A: Let's get real serious for a moment.
Anything fragile, sentimental, or super expensive we suggest putting in a cab or packing it and protecting it yourself. This goes for JEWELRY, PASSPORTS,SAFES & anything you would deem irreplaceable. Prior to your move, please call out any specific items that you are worried about so that we can discuss options.
Please do not leave the apartment until all of your belongings are in the moving van. Take a look around & make sure we have everything.
Moving is a team effort. Double check the hallways on your way out to make sure nothing has been left behind.
3rd party Movers insurance is available @ www.movinginsurance.com
If you elect not to purchase movers insurance you receive Valuation Cargo Coverage.
This coverage is included at no additional cost; it provides you with the industry standard of 30 Cents per pound per article for hourly rate.
Q: Hey Lou - My roomie & I are moving into the same place but from different places. Can you pick up my stuff, then his stuff, and then bring us to the new spot?
A: We can combine your move and keep you on the clock, but the most time consuming part of the move is packing the van. If we get your stuff, then grab your roommate's stuff, we end up packing, unpacking, and repacking - which is very time consuming. If this is still the way you want to go, we can grab your stuff drop it off at the new joint and then go grab roomie's stuff. Thats how we do it. We will not bend on this!
Q: Hey Lou - Can we ride in the van?
A: We are not a taxi service. Jump on the train or call a car service.
Q: Hey Lou, do you mind if I follow you around while you guys are working? That's not annoying is it?
A: We know you are on the clock. We know we are paid hourly. Trust us - we want to get the job done as quickly as possible too! We do multiple jobs a day, so we usually have somewhere to be after we're done with your move. Please, do not hover while we are working. More often than not, it just slows things down and makes us feel uncomfortable. Not trying to sound rude, but please let us work. Following us around is no BUENO but if you want to chill at the van and make sure we don't get a ticket or hang out in the lobby so some weirdo doesn't run off with a box of your underwear, thats totally cool!
Q: Hey Lou, I have a TV but no box, thats chill right?
A: Actually, no. We need that TV in a box. I have nothing funny to add because recently a TV was not in a box and we took a big pot hole while driving and that TV done got smashed to pieces. NOT GOOD.
Q: Hey Lou - one of your movers is a stud. Can I ask him for his phone number?
A: Stop being creepy and just let us work. (Code for find us on INSTAGRAM & not so secretly stalk us.)
Q Hey Lou-What is a mod?
Q: Hey Lou - What's up with that one crazy Yelp review? Actually there are a few weird reviews.
A: I cant wait to tell you the story when we are doing your move. Sometimes people are jerks.
Q: Hey Lou, I am a total piece of crap and decided to not get boxes because they are too expensive. I put everything in crates and Trader Joes bags. Is that cool?
A: Nah.......Do not be a P.O.S. Take the time to pack your stuff. We know it's time consuming but the more time you take to pack, the less time it takes us to do your move. It will save you money in the end. If you need boxes, call our friends at Gorilla Bins - 347.699.2467. We highly recommend them!
Q: Hey Lou - I wanna help! This move cant take longer than 2 hours. What can I do?
A: For the most part, it's best if you just stay out of our way and let us work. Plan on the move taking longer than 2 hours, and get super pumped if we can get it done in two.If you are moving in/out of some sort of 5 floor walk up, maybe we will let you help. The best way to help save time, is to be super prepared and well packed when we arrive. Again, we highly suggest Gorilla Bins. They make the move so much easier for everyone.
Q: Hey Lou - I have been waiting for 15 minutes at the new apartment and you're not here yet. WTF?
A: We are driving a very big and heavy van. We drive slowly. Chill out. We are not at the bar getting a drink, we did not make a pit stop at Shake Shack. We are working. We are driving carefully and making sure that your stuff arrives to your new place in one piece.
Q: Hey Lou - My couch will not fit into the new apartment!
A: Well, you should have measured it. We will try our hardest to get it in. We know the angles to finagle it, but sometimes things just do not fit. If we can't manage to make it fit, we recommend calling The Couch Doctor at 516.328.8234. He can make miracles happen.
Q: Hey Lou - What happens if you get a parking ticket while moving me?
A: NEW YORK CITY IS REALLY CRACKING DOWN WHEN IT COMES TO PARKING VIOLATIONS IN THE 5 BOROUGHS. In the past we have rarely gotten parking tickets because we have commercial plates, which allow us to legally double park on most streets. However, there are now certain areas where it is impossible to legally park. Most moving companies charge the clients for the full price of a parking ticket upon receipt. We have prided ourselves in not having to do that, but unfortunately that can no longer be the case. If we receive a parking ticket on your move we will now have to charge - but to ensure you that we still try to avoid these as much as we possible, we will split the price of the ticket with you. For example if we get a ticket that is $60 you will only be responsible for $30.
Q: Hey Lou - you sold out. 9 years ago you did my move for 50 bux.
A: We went big time, what can I say?!
Q: Hey Lou - I really hope my mattress doesn't get dirty.
A: Me too. Buy a mattress cover because we don't provide them. (Amazon.com or Home Depot)
Q: Hey Lou - Can you wrap our couch in plastic?
A: In most cases no, in some cases MAYBE. You're welcome to do it before we arrive but this is a service we do not provide. As mentioned, we have blankets for the furniture such as desks, TVs, mirror, art, but covering the couch is your responsibility. If you really want us to wrap the couch let us know via email and I will see what we can do. Cool?
Q: Hey Lou, I need to change the date of my move is that ok?
We will try and work with you on this. We understand some things are out of your control. The deposit is non refundable and if you try to change or cancel your move within 72 hours we may have to charge you the full price of the move, but we don't want to do that. Let us know as soon as possible. If we can get the slot covered, we will not charge you. You are gonna have to trust us on this. We are honest people.
Q: Hey Lou, while you guys are busting tail moving all my things, Im gonna snack out and have a brew. Chill?
A: Very chill! Just remember water for the crew is a guaranteed mood changer...or Modelo.
Q: Hey Lou, Radiohead or The Strokes?
A: The Strokes
Q: Lou, you and the guys did such a great job. How much should we tip?
A: $10 per hour, per guy, is the average – but if we killed it HOOK IT UP!
Q: Lou, I just skimmed through the email you sent me, I didn't realize that you said what you said. We can just pretend that you didn't say it, right?
A: I am really sorry but.... not really. Feel free to ask us 444 questions. Thats totally fine but booking your move is kind of important. You should read the email in its entirety. It's not an email from Urban Outfitters, you are not skimming for deals on over-sized ALF T-shirts. We keep it as simple as possible. I want you to be informed. No funny business.
Our reputation is built rock hard solid on honesty and we’re pretty good.